3. Are you experiencing difficulty while trying to book?

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• I keep getting a credit card error whilst trying to book, what do I do?
• I want to book a vacation package, how can I do this?
• Can I book Air / hotels through you?
• I cannot access my voucher link.
• It has been 24 hours since I booked and I have not received confirmation.
• I am travelling in a group - do you cater for groups and/or have a group discount program?
• We have more than 15 people in our party, how do I book?
• I'm not sure if my booking was processed, did you get my booking request?
• I'm getting errors / blank pages when I am trying to book, what is the problem?
• I am receiving an error message
• How do I copy and paste my voucher link?
• I have not received a reply to my emails
• Is my credit card safe?

I keep getting a credit card error whilst trying to book, what do I do?

• Address entered does not match the billing address stored on record by the issuing credit card company
• Information may be missing such as zip code, state, telephone number, etc.
• Insufficient funds to cover the transaction being booked.
Please check the entered details on the booking form and try again. If still unsuccessful, please contact Skyline Vacation Customer Service.

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I want to book a vacation package, how can I do this?

We do not offer packaged travel that includes airfares. Skyline Vacation specializes in small independent sightseeing tours, excursions, attractions and events. For air ticket booking, please check our online flight booking system.

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Can I book Air / hotels through you?

Skyline Vacation offers bookings for air or hotels. Please check the hotels and flights through our website.

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I cannot access my voucher link.

If you cannot access your voucher from the link provided, firstly copy and paste the link into a fresh browser page and try again, or forward the email with your voucher link to another email address and try to print it through another browser. If this still does not work, please contact Skyline Vacation Customer Service with your booking details and we will send you a new voucher link. How to Copy and Paste 1.With your mouse, highlight the ENTIRE web address as required 2. Select the EDIT menu and choose COPY 3. Go to your web browser and click inside the window where you normally type the Web address you are going to visit 4. Select the EDIT menu and choose PASTE 5. Now hit ENTER on your keyboard to take you to the web address

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It has been 24 hours since I booked and I have not received confirmation.

Confirmations sometimes take a little longer than 24 hours, especially over weekends and holidays. Skyline Vacation will do everything possible to secure a confirmation. Please note that your credit card will not be charged until your booking is confirmed.

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I am travelling in a group - do you cater for groups and/or have a group discount program?

Skyline Vacation accepts a maximum of 15 passengers per booking at one time. The travel services Skyline Vacation offers are specialized for independent travelers and small groups. We cannot guarantee that travellers in a large group will be seated together. At this time we are able to offer some special group discounts. Please contact our travel specialist for more details.

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We have more than 9 people in our party, how do I book?

Skyline Vacation accepts a maximum of 15 passengers per booking at one time. For bookings of 15 people or more, please click the link next to Confirm Pricing to notify Skyline Vacation Customer Service. Special group discounts might be offered. In the second and any subsequent bookings, please include the Skyline Vacation Booking Reference number of the first (and subsequent) bookings made.

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I'm not sure if my booking was processed, did you get my booking request?

Please contact Skyline Vacation Customer Service via email with your booking details including the site you were booking on, the name of the travel service, the name/s of the passenger/s and the date of travel. We will check to see if we have received your booking request successfully and will be in contact with you via email.

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I'm getting errors / blank pages when I am trying to book, what is the problem?

Errors can often occur as pages can be "cached". We recommend you "refresh" or "reload" your pages and try again. If you are still experiencing difficulty, please contact Skyline Vacation Customer Service via email with the details, including the site you are in, the exact error message you are receiving as well as the page you are on.

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I am receiving an error message

There could be many reasons for this. Please contact the 24/7 Skyline Vacation Customer Service via email, with details of the site you are on, the page you were on and the error message you received.

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How do I copy and paste my voucher link?

If yu are unsure how to copy and paste a website link, here are 5 easy steps to help you:

1. With your mouse, highlight the ENTIRE web address to be copied
2. Select the EDIT menu and choose COPY
3. Go to your web browser and click inside the window where you normally type the Web address you are going to visit
4. Select the EDIT menu and choose PASTE
5. Now hit ENTER on your keyboard to take you to the web address
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I have not received a reply to my emails

Some email internet providers can mark general booking emails such as those sent from Skyline Vacation as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

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Is my credit card safe?

Skyline Vacation uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.

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Can't find what you need?

Click here to send the Skyline Vacation Customer Care Team your specific request.